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IATA: Passengers Willing to Share Biometric Data to Reduce Long Checking Queues

The 2021 Global Passenger Survey (GPS), conducted by the International Air Transport Association (IATA), shows that passengers are willing to use biometric documents to speed up travel processes because they don’t want to spend a lot of time waiting in line. .

According to Nick Careen, IATA’s vice president of operations, safety and security, passengers want the technology to work harder, so they don’t have to spend long waiting hours in queues or waiting for their documents to be checked, reports.

“Before increasing traffic, we have a window of opportunity to ensure a smooth return to travel after the pandemic and deliver long-term efficiency improvements for travelers, airlines, airports and governments,” said Vice President Crane.

73% of respondents are willing to share vital data to improve airport operations

Moreover, the survey, which counted 13,579 participants from 186 countries, showed that 73% of travelers claimed they were willing to provide their vital data to improve travel procedures and airport screening, showing an increase of 27% compared to 2019.

Moreover, the results show that 88 percent will share immigration information prior to departure in order to shorten checks. About 36 percent of passengers disclosed the experience of using biometric data when traveling, and 86 percent of them stated that they were satisfied with the experience.

However, more than half (56 percent) of respondents shared their concerns about data breaches. About 52 percent of passengers want to clarify who their data is shared with and how it is used/processed (51 percent).

More than half (55%) of passengers say waiting to board should improve

Verifying COVID-19 certificates, in addition to regular documents, increases processing time at airports. Prior to COVID-19, the average passenger would spend 1.5 hours on travel operations (check-in, security, border control, customs, baggage claim).

Currently, data shows airport processing times have climbed to three hours during peak time, with travel volumes only about 30 percent of pre-COVID-19 levels. The largest increases were seen in check-ins and border controls (outgoing and immigration), where travel health certificates are mostly checked as paper documents, rather than a digital copy.

The survey also revealed that 85 per cent of passengers would like to spend less than 45 minutes at airport checks if they were traveling with only hand baggage. Moreover, about 90 percent of passengers want to spend less than one hour at airport checkpoints when traveling with a checked bag.

Previously, the International Air Transport Association launched the IATA Travel Pass, which is its version of the internationally recognized health passport, which can be used to facilitate travel.

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